ICOL SECURITY SYSTEMS – TERMS AND CONDITIONS

1.These Terms and Conditions are the only terms and conditions on which The Company provides estimates, sales, supply, Installation and maintenance of Electronic Security Systems and associate equipment and services. The same shall be implied by reason of any printed matter issued or published by The Company or any representations made by its agents or servants in any negotiation discussion or document.

 

  1. DEFINITIONS

“System” Means the equipment and any associated items listed in the schedule.

“Premises” means the location listed in the schedule of (as the case may be).

“Effective Date” means the effective date stated in the maintenance service agreement.

“Term” means the period of cover.

“The Company” means ICOL SECURITY SYSTEMS.

“The Customer” means you, the Customer, to whom we offer our service.

“ARC” Alarm Receiving Centre.

“Cloud Support” Administration between The Company and the APP service provider.

 

  1. GENERAL

The Company will not under any terms of this agreement:

termination of British Summer Time each year.

 

  1. 24 HOUR EMERGENCY CALL OUT SERVICE & RATES

In the event of an emergency there is an emergency engineer on standby during out of hours

who can be contacted via our 24-hour number. Response to emergency or a critical situation

will be within four hours. This service only applies to contracted customers but does not

           include the cost of labour any necessary materials, Remote Resets or cloud Support which will

be deemed as extra to cost. Rates are subject to change. The 24-hour call out service is

primarily for emergency Intruder Alarm faults only.

 

4.1      Due to variations in costs a list of current charges can be obtained from our office on request.

 

  1. MAINTENANCE AGREEMENT

 

 

 

  1.  Our Credit Terms are 100% payment on work completion. Payment is strictly Net

        Cash/Card /Cheque/BACS And must be made within 7 Days from date of invoice Beyond this

         period we reserve the right to enforce the (Commercial) “Late Payment of Commercial Debts

(Interest) Act 1998”. and claim an additional fee of base rate 8% on any amounts overdue from

invoice date. Domestic Customers will be dealt with through our debt recovery procedure.

 

  1. ENGINEER CONDUCT

Trained competent engineers will carry out the proposed system installation, maintenance. and

repair, they will apply our Company’s Health and Safety policy while on site, they will also

comply with the site health and safety policy provided during any induction courses on site.

maintenance would be carried out in accordance with recommendations of British Standards /

European Standards as applicable. Relevant PPE Equipment will be used at all times.

 

  1.  WARRANTY PERIOD OF GOODS

On receipt of a commissioning worksheet, the system installed, including materials and

workmanship, would be guaranteed for a period of 12 months

 

  1. CUSTOMER’S OBLIGATIONS AND UNDERTAKINGS

The Customer shall provide at its own expense by the effective date and thereafter maintain

throughout the period of this Agreement the following facilities for the operations and use of

the system, to the standards specified by the Company: sufficient space for the accommodation

of and access to the system: adequate mains power supplies: suitable environmental conditions:

all necessary internet / phone connections. All circuits and connections thereto and line

interfacing equipment and any other necessary facilities specified by the Company are in place

and in working order when required. The Customer must make sure that on the day of works

completion all Devices necessary for registering to the Alarm / CCTV or Access Control

equipment are on site and that any internet / phone connection are in place and in working

order. All Tags, Fobs. Keys that are required for use with these Systems are available on site on

the day of installation and Subsequent Visits. Key Holder Information is available. Return visits

required because any of the above was not available will be charged at the current rate of

charges. The Customer will not procure or permit any person to adjust tamper alter or interfere

in any way whatsoever with the system Alarm / CCTV or Access Control and shall operate the

system with all reasonable care. (Third Party interference will render third party liable).

 

  1. HEALTH AND SAFETY

We request that our engineers are advised in writing of any dangerous substances or unsafe

work areas. We insist upon a safe working environment at all times and assume that if no

correspondence is received at our office prior to contract commencement that there are no

health and safety / Viral issues we should be especially aware of before work starts.

 

  1. CUSTOMER UTILITIES

We request that our engineers are advised in writing of any concealed services such as water,

gas and electrical pipes and cables. We cannot accept liability for any damage caused as a

result of concealed services not being identified prior to work commencing.

 

  1. HIGH LEVEL ACCESS

This quotation allows for the provision of access required up to the working height of two

meters. However, should any specialist high level access be required this would be subject to a

variation order and would be deemed as extra to contract cost.

 

  1. ASSUMPTIONS UPON SECURITY SYSTEM TAKE OVERS

It is assumed that the security equipment is of a serviceable condition and free from faults.

Should any defects be found, these will be pointed out and repairs will be deemed as extra to

cost. It is also assumed that no other maintenance contracts exist with the security system(s) to

be maintained.

 

  1. WORK VARIATIONS

We would like to point out that our engineers have strict instructions not to undertake any

additional or variation work without prior instruction from The Company.

 

  1. CONTINUOUS WORKING PROGRAMME

Our quotation has been based upon a continuous working programme, which has not allowed

for delays caused by other associated trades related to the building activities. With regard to

any delays incurred by other associated trades this would be reported to the client or their

appointed agent and any delay caused that is greater than one hour would be deemed as extra

to cost and charged at our hourly rate current at the time.

 

  1. ACCESS TO THE SITE

You shall provide suitable access to the site, permit us facilities for uninterrupted working,

accept delivery of, unload and provide suitable protection for the goods and materials from the

time of delivery. All of these are to be supplied at your expense to enable the work to be

expeditiously and continuously carried out.

 

  1. FORCE MAJEURE

We shall be entitled to cancel rescind or vary any contract without liability for any loss or

damage if we are unable to fulfil the Contract as a result of Act of God, fire, flood, severe or

adverse weather conditions, invasion, war, act of any foreign enemy, material law, riot act or

restraint or government authority, strike, lock-out, trade dispute, Terrorist attack. Viral attack

or any other cause beyond our reasonable control.

 

  1. CUSTOMERS EXISTING NETWORK (ALARM / CCTV / ACCESS Control Network Setup)

           The Company is not responsible for the Customer’s Internet Network infrastructure, ADSL

Router or Broadband service. Any assistance provided by the Company is purely an effort on the

Companies behalf to assist the Customer in the setup. No warranty or guarantee applies to the

Remote Network setup of any ALARM / CCTV / ACCESS Control Systems. Commissioned by The

Company. The Companies responsibility ceases at the Alarm Panel / Recording Equipment /

Access Control Equipment. Site visits required because of the change of an Internet network

service provider, New router, Updated Router or any problem with the Internet Network

whatsoever will be chargeable at the current rate of charges. No Technical Advice Given.

Operation of any APP supplied by a third party and not The Company will render the

Third Party liable for the APP operation, Fault Finding and service for the APP.