ICOL SECURITY SYSTEMS – TERMS AND CONDITIONS

1.These Terms and Conditions are the only terms and conditions on which The Company provides
estimates, sales, supply, Installation and maintenance of Electronic Security Systems and associate
equipment and services. The same shall be implied by reason of any printed matter issued or published by The
Company or any representations made by its agents or servants in any negotiation discussion or document.
(YOU SHOULD READ THESE TERMS AND CONDITIONS BEFORE SIGNING, WE WILL ASSUME
THE SIGNEE HAS READ,UNDERSTANDS AND AGREES TO THESE TERMS AND CONDITIONS)

2. DEFINITIONS
“System” Means the equipment and any associated items listed in the schedule.
“Premises” means the location listed in the schedule of (as the case may be).
“Effective Date” means the effective date stated in the maintenance service agreement.
“Term” means the fixed period / rolling period of cover.
“The Company” means ICOL SECURITY SYSTEMS.
“The Customer” Is the person or organisation being a signatory to the contract refered to as “You”.
“ARC” Continuously staffed centre through which activations / video data passed to the relevant authority.
“Cloud Support” Administration between The Company and the APP service provider.

3. GENERAL
The Company will not under any terms of this Contract:
3.1 Include the removal of the Equipment or part thereof from one location to another without
prior written consent from our Office. (Fee for this service to be agreed in advance).
3.2 Be responsible for adjustments due to power failure,Internet / Broadband Wi-Fi failure.
3.3 Be responsible for adjustment or Time Keeping Equipment at the commencement and
termination of British Summer Time each year.
3.4. Be responsible for adjustments of Equipment made necessary by the use of spare parts
expendable requisites other than those supplied by the Company.
3.5 Be responsible for rectifying any faults found in the cabling to or from the Equipment.
3.6 Be responsible for Equipment damage/malfunction due to any acts of God, civil
disobedience vandalism, Viral Attack or Terrorist Act. Or third party interference.
3.7 Be responsible for repair of damage or replacement of parts caused by accident or
misuse, or the neglect, act or default of the customer or any other user of the security system
(Including without limitation, failure to undertake user routine maintenance within terms of the contract)
or failure of electrical power, internet Wi-Fi or any other failure not attributable to the security system.
Any such work will be chargeable at current rate of charges.
3.8 Be responsible for Painting or refinishing the security system or furnishing supplies for such
purposes, or making specification changes or performing services connected to relocation
of the security system or any part thereof, or adding or removing accessories, attached
consumable items or other devices.
3.9 Be responsible for such services as may be impractical for the Company to render because of alterations
to the system other than alterations carried out by the Company.
3.10 The Company will not be liable either in Contract or in tort for loss, injury or damage direct or
consequential to person or property or of any kind whatsoever suffered by the customer, the employees
of the customer or any other person arising out of misuse of the Equipment.
3.11 Ancillaries including batteries, hard drives, ink/printer ribbons, software, firmware alterations,
LED Lighting, access control cards/fobs are chargeable under this Contract.
3.12 All Services and Equipment supplied and carried out by the Company will be charged at
the current Service rates and list price of the Equipment.
3.13 The Company will endeavour to hand over works in good working order and give training in the systems
use on the day. All operatives must be present on completion day to avoid additional charges for a return
visit

4. 24 HOUR EMERGENCY CALL OUT SERVICE & RATES
In the event of an emergency there is an emergency engineer on standby during out of hours
who can be contacted via our 24-hour number. Response to emergency or a critical situation
will be within four hours. This service only applies to contracted customers but does not
include the cost of labour or any necessary materials, Remote Resets or cloud Support which will
be deemed as extra to cost. Rates are subject to change. The 24-hour call out service is primarily for
emergency Intruder Alarm faults only.

4.1 Due to variations in costs a list of current charges can be obtained from our office on request.

5. MAINTENANCE CONTRACT (THIS CONTRACT IS NON-TRANSFERABLE AT ANY TIME)
5.1 A Maintenance Contract shall not come into force until it has been signed on behalf of the Customer
and Company representative. (We assume that the person or persons that gives access to the premises
and signs all dockets and paperwork is authorised to do so).
5.2 This Contract shall continue in force for a period of Thirty Six months from the effective date (“the fixed
period”) and Twelve monthly thereafter unless or until terminated by either party by giving to the other
no less than NINETY (90) DAYS prior written notice to expire at the end of the fixed period or at the
end of any subsequent period of twelve months. (if Contract is cancelled before the end of the Fixed
Period or Rolling Period the customer will be required to pay the remaining contract time to the end of the
Fixed Period or Rolling Period).

6. MAINTENANCE
6.1. The Company agrees to provide maintenance service to keep the system in good working order.
(Maintenance contract required to keep cloud support and Remote monitoring of system in place). There is
a charge for APP Cloud support at the rate of charges prevailing.
6.2. Maintenance service includes:
(a) On payment of maintenance charge the Company will maintain the system in accordance with the
standard to which it was installed. Including adjustments and repairs that are deemed necessary within
the Maintenance service schedule to keep the system in good working order. All replacement
Parts/Service/Additional Works Emergency assistance are chargeable at List price.
(b) Repair of damage or replacement of parts caused by accident or misuse, the neglect, act or
default of the Customer or any other user of the system (including, without limitation, failure to undertake
user routine maintenance specified in system operating instructions) or failure of electrical power, Internet
related, Wi-Fi or any other failure not attributable to the security system. Any such work will be chargeable
at current rate of charges.
6.3. The Company shall provide in respect of the security system the additional services / protection (if any
detailed in the schedule, or recommended later (herein called “the Additional services”)
6.4. These conditions shall not be deemed to constitute or imply any warranty by the Company that the
security system will at all times operate satisfactorily without malfunction.
6.5. The Company’s entire liability in respect of the security system, maintenance cover, additional services
and any loss, injury, death or damage caused thereby or resulting there from is set out in this condition
and applies to the total exclusion of any other conditions, warranties, stipulations or statements
whatsoever, whether express or implied by statute, common law or otherwise howsoever. The Company
accepts no liability for any loss of business or profits or contracts or any other consequential loss or
damage.
6.6. In the event of non-payment by default the Company will suspend all Cloud Support, ARC monitoring
–upon the system(s) and Service visits to the System until such time as payment in full is received for the
contractual service to which the Customer has entered into.
6.7. Cloud Support, ARC Monitoring and Service to the System will not be made active until a Maintenance
Contract has been signed by the customer or their agent and returned to the Company. Your system will
be programmed with an engineer reset code which is confidential to each installer and will not be
disclosed. Should you wish to move to another service provider or cancel your contract the Company will
charge an indicative fee at the rate of charges at the time.The charge will be for an engineer visit at an
agreed timeto the premises for a maximum of 30 Minutes to reprogram the engineering code only.
Charges payable in advance and non-refundable.

7. INSTALLATION, MAINTENANCE FEES AND OTHER CHARGES
7.1. The Customer shall pay the Company Twelve Monthly Charge (“the twelve-monthly charge”) at the rates
stated in the Schedule for the Maintenance Service and for any additional services. The twelve-monthly
charge shall be payable in advance on the effective date and on each subsequent anniversary thereof or
as may be otherwise agreed by the Company in writing under the hand of an authorised signatory. The
Company reserves the right to vary the twelve-monthly charge by giving the Customer not less than
THIRTY (30) DAYS prior notice to expire at any time or times after the fixed period (but not more
frequently than once in every period of months following the end of the fixed period).
7.2. If the annual or any charges (or any part thereof) remain unpaid for more than 7 days after their due date
the Company shall be entitled to withhold any or all of the services to be provided by the Company
hereunder until such time as payment is received by the Company. The outstanding balance may then be
passed to a debt recovery agency for enforcement. Late payment charges current at the time will apply.
7.3. The foregoing charges exclude Value Added Tax (VAT). The amount of VAT for which the Company will be
accountable to HM Customs & Excise in respect of such charges shall be paid by the Customer on the
submission of a tax invoice and in accordance with the foregoing terms of payment.
7.4. The Company will not enter into a contract which includes payment retentions by the Customer unless
agreed in writing prior to commencement of installation.
7.5. The Customer will be required to pay for all callouts, Remote Resets of Alarm, Cloud Support (Cloud
Support Subject to Maintenance Contract being in place) Service to ALARM / CCTV / ACCESS Systems.
Missed Pre-Arranged visits will be charged at the missed visit rate current at the time.

8. Our Payment Terms are 100% payment on work completion. Payment is strictly Net.
Cash/Card /Cheque/BACS And must be made within 7 Days from date of invoice Beyond this
period we reserve the right to deal with the debt through our debt recovery procedure.

9. WARRANTY PERIOD OF GOODS
On receipt of a commissioning worksheet, the system installed, including materials and
workmanship, would be guaranteed for a period of 12 months

10. CUSTOMER’S OBLIGATIONS AND UNDERTAKINGS
The Customer shall provide suitable access to the site, permit us facilities for uninterupted working,
accept delivery of, unload and provide suitable protection for the goods and materials from the time
time of delivery. The Customer at their own expense by the effective date and thereafter maintain
throughout the period of this Contract the following facilities for the operations and use of the Security
system, to the standards specified by the Company: sufficient space for the accommodation of and
access to the system: adequate mains power supplies: suitable environmental conditions: all necessary
internet / phone connections. All circuits and connections thereto and line interfacing equipment and any
other necessary facilities specified by the Company are in place and in working order when required.
The Customer must make sure that on the day of works completion all Devices necessary for registering
to the Alarm / CCTV or Access Control equipment are on site and that any internet / phone connection is
in place and in working order when required. All Tags, Fobs, Keys that are required for use with these
Security Systems are available on site on the day of installation and Subsequent Visits. Key Holder
Information is available. Return visits required because any of the above was not available will be charged
at the current rate of charges. The Customer will not procure or permit any person to adjust tamper alter
or interfere in any way whatsoever with the system Alarm / CCTV or Access Control and shall operate the
system with all reasonable care. (Third Party interference will render third party liable).

11. HEALTH AND SAFETY
Trained competent engineers will carry out the proposed system installation, maintenance and repair,
they will apply our Company’s Health and Safety policy while on site, We request that our engineers are
advised in writing of any dangerous substances or unsafe work areas. We insist upon a safe working
environment at all times and assume that if no correspondence is received at our office prior to contract
commencement that there are no health and safety / Viral issues we should be especially aware of
before work starts.

12. CUSTOMER UTILITIES
We request that our engineers are advised in writing of any concealed services such as water,
gas and electrical pipes and cables. We cannot accept liability for any damage caused as a
result of concealed services not being identified prior to work commencing.

13. HIGH LEVEL ACCESS
This quotation allows for the provision of access required up to the working height of two meters.
However, should any specialist high level access be required this would be subject to a variation order
and would be deemed as extra to contract cost.

14. ASSUMPTIONS UPON SECURITY SYSTEM TAKE OVERS
It is assumed that the security equipment is of a serviceable condition and free from faults. Should any
defects be found, these will be pointed out and repairs will be deemed as extra to cost. It is also assumed
that no other maintenance contracts exist with the security system(s) to be maintained.

15. WORK VARIATIONS
We would like to point out that our engineers have strict instructions not to undertake any additional or
variation work without prior instruction from The Company.

16. CONTINUOUS WORKING PROGRAMME
Our quotation has been based upon a continuous working programme, which has not allowed for delays
caused by other associated trades related to the building activities. Any delays incurred by other
associated trades would be reported to the client or their appointed agent and any delay caused that is
greater than one hour would be deemed as extra to cost and charged at our hourly rate current at the time.

17. FORCE MAJEURE
We shall be entitled to cancel rescind or vary any contract without liability for any loss or damage if we
are unable to fulfil the Contract as a result of Act of God, fire, flood, severe or adverse weather conditions,
invasion, war, act of any foreign enemy, material law, riot act or restraint or government authority, strike,
lock-out, trade dispute, Terrorist attack. Viral attack or any other cause beyond our reasonable control.

18. CUSTOMERS EXISTING NETWORK (ALARM / CCTV / ACCESS Control Network Setup)
The Company is not responsible for the Customer’s Internet Network infrastructure, ADSL Router or
Broadband service. Any assistance provided by the Company is purely an effort on the Companies behalf
to assist the Customer in the setup. No warranty or guarantee applies to the Remote Network setup of any
ALARM / CCTV / ACCESS Control Systems. Commissioned by The Company. The Companies
responsibility ceases at the Alarm Panel / Recording Equipment / Access Control Equipment. Site visits
required because of the change of an Internet network service provider, New router, Updated Router or
any problem with the Internet Network whatsoever will be chargeable at the current rate of charges.
No Technical Advice Given. Operation of any APP supplied by a third party and not The Company will
render the Third Party liable for the APP operation, Fault Finding and service for the APP.